Refund policy

At Yard & Vale, we want you to feel confident shopping with us. If you’re not completely satisfied with your purchase, we’re here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. Items that have been assembled, installed, used, damaged after delivery, or altered may not be eligible for return.

To start a return, contact us at support@yardandvale.com with your order number and reason for the return.

Please do not send an item back without contacting us first. Returns sent without authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@yardandvale.com.

Include your order number and clear photos or video showing the issue and packaging. We will review the claim and work with you toward an appropriate resolution, which may include a replacement or refund.

Return Shipping

For returns due to a change of mind, ordering the wrong item, or another reason unrelated to a defect or fulfillment error, return shipping costs may be the customer’s responsibility.

If we determine that an item arrived damaged, defective, or incorrect, Yard & Vale will provide the appropriate resolution and instructions.

Do not return products to the address shown on the original shipping package unless we specifically instruct you to do so.

Non-Returnable Items

Certain products may not be eligible for return, including personalized or custom products, items marked final sale, clearance items, gift cards, and products specifically identified as non-returnable.

Additional return restrictions may apply to certain oversized or specialty products. Any applicable restrictions will be communicated when your return request is reviewed.

Refunds

Once an approved return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Your bank or credit card provider may require additional processing time before the refund appears on your account.

Original shipping charges are generally non-refundable unless the item arrived damaged, defective, incorrect, or otherwise required by applicable law.

Order Cancellations

If you need to cancel an order, contact us within 1 hour of placing it.

We will make every reasonable effort to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or fulfillment.

Contact Us

For return or refund questions, contact:

Yard & Vale

support@yardandvale.com